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Electronic Services Assistant

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.  To apply for the position, please click the Apply for this Job link/button.

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Please see Special Instructions for more details.

Please check to see which documents (i.e., resume, CV, cover letter, list of references, recommendation letters, etc.) are associated with this posting. Prior to applying for the position, prepare the electronic versions of these documents to upload or to “copy and paste” when prompted. You will not have the opportunity to attach them after you apply. An official copy of your transcript may be required upon hire for this position. All positions will be open until an adequate applicant pool has been reached. Applicants must meet the posted minimum qualifications for the position at the time of completing and submitting an application. Clayton State University is committed to providing equal employment opportunity to all qualified applicants, without discrimination on the basis of race, color, national or ethnical origin, age, disability, gender, religion, sexual orientation or veteran status, as a matter of University policy and as required by applicable state and federal laws (including Title VI, Title VII, Title IX, Sections 503, and 504, AREA, ADA, E.O. 11246, and Rev. Proc. 75-50). For questions or more detailed information regarding this policy please contact the Clayton State University Office of Human Resources at (678) 466-4230.

Posting Details

Position Information

Business Title Electronic Services Assistant
Job Title Electronic Services Assistant
Posting Number S2012614
Position Type Staff

Position Summary Information

Position Summary

The primary responsibilities of the Electronic Services Assistant is to administer and manage web based library services to support the research and instruction needs of the user community and lead front line technical support for equipment, hardware, and software provided by the department. Additional responsibilities include assisting in the organization and completion of work in the Access and Electronic Services department.

The applicant offered this position may be subject to a pre-employment drug test.

Qualifications

• Bachelor’s degree or some years of appropriate computer experience.
• Working knowledge of contemporary web development languages, frameworks, protocols, or standards (HTML, CSS, JavaScript, Bootstrap, API, PHP, etc.).

Minimum Education Requirements

Bachelor’s degree or some years of appropriate computer experience.

Responsibilities Summary

• Serves as lead web administrator for the library’s web presence which includes the library’s web pages and Springshare suite (LibAnswers, LibCal, LibChat, and LibGuides). Applies web accessibility and usability goals, approaches, and guidelines.
• Serves as lead technical support for users and library staff by troubleshooting, resolving or reporting equipment, hardware, or software issues.
• Maintains the equipment inventory, performs routine updates and maintenance, and participates in the acquisitions process.
• Trains and supports library personnel in the utilization of new and existing technologies.
• Supports the library instruction program and marketing goals by participating in the development and production of videos, guides, visual aids, or tutorials.
• Documents procedures and technical instructions. Assists with maintaining data for reports or assessment surveys.
• Establishes professional relationships with vendors, GALILEO staff and Clayton State’s Information Technology Services staff.
• Participates in professional development activities as time permits.
• Recommends to the Head of Access and Electronic Services new programs, policies and procedures to improve library service to the Clayton State community.
• Performs other duties that may be assigned to carry out and expand the Library program.

Knowledge Skills and Abilities

• Ability to communicate complex technical concepts to a variety of audiences.
• Aptitude for detailed work in addition to strong organizational, planning, and time management skills.
• Experience using imaging or design software (Photoshop, Illustrator, Fireworks, etc.).
• Experience using audio and video software (Camtasia, Jing, Adobe, etc.).
• Knowledge of operating systems (Windows, Mac OS X, Android, iOS), Microsoft Office, and Office 365 applications.
• Awareness of emerging technologies and trends for academic libraries.
• Enthusiasm for and ability to learn new technologies through self-directed learning.
• Ability to function effectively in a team environment.

Posting Detail Information

Open Date
Close Date
Open Until Filled Yes
Special Instructions to Applicants

Please check to see which documents (i.e., resume, CV, cover letter, list of references, recommendation letters, etc.) are associated with this posting. Prior to applying for the position, prepare the electronic versions of these documents to upload or to “copy and paste” when prompted. You will not have the opportunity to attach them after you apply. An official copy of your transcript may be required upon hire for this position. All positions will be open until an adequate applicant pool has been reached. Applicants must meet the posted minimum qualifications for the position at the time of completing and submitting an application.

Clayton State University is committed to providing equal employment opportunity to all qualified applicants, without discrimination on the basis of race, color, national or ethnical origin, age, disability, gender, religion, sexual orientation or veteran status, as a matter of University policy and as required by applicable state and federal laws (including Title VI, Title VII, Title IX, Sections 503, and 504, AREA, ADA, E.O. 11246, and Rev. Proc. 75-50). For questions or more detailed information regarding this policy please contact the Clayton State University Office of Human Resources at (678) 466-4230.

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. Do you possess a high school diploma or GED?
    • Yes
    • No

Applicant Documents

Required Documents
  1. Resume
  2. Cover Letter
Optional Documents
  1. Letter of Recommendation 1
  2. Letter of Recommendation 2
  3. Letter of Recommendation 3