Office Support Sr.

Posting Details

Position Information

Business Title Customer Service Specialist
Job Title Office Support Sr.
Posting Number S2012642
Position Type Staff

Position Summary Information

Position Summary

The Customer Service Specialist serves as the first point of contact for anyone calling, emailing, or visiting the Registrar’s Office. This individual fields the majority of inquiries directed through the Registrar’s Office and provides information pertaining to student records and university policies and procedures. Additional tasks specific to this position include the processing of verifications of enrollment; the ordering all office supplies required for the Registrar’s Office; and all mail processing for the office. The Customer Service specialist also serves as the administrative assistant to the University Registrar. This individual is essential in maintaining the daily operations of the Registrar’s Office and ensuring prompt, accurate customer service as well as supporting the needs of the University Registrar and the entire office staff.

The applicant offered this position may be subject to a pre-employment drug test.


• Related experience in a professional office setting.
• Must be professional and able to handle high demand situations.
• Must be able to multitask and work independently.
• A successful background investigation is a requirement for employment at CSU.

Minimum Education Requirements

High School Diploma or GED

Responsibilities Summary

• First point of contact in the Registrar’s Office (60%)
• Processes verification of enrollment requests (5%)
• Processes name/demographic changes for students (5%)
• Handles all incoming and outgoing mail/interdepartmental documents (10%)
• Processes all department purchasing requests (5%)
• Provides administrative assistance for the University Registrar (15%)

Knowledge Skills and Abilities

• Knowledge of Ellucian Banner software desired.
• Must have current knowledge of the rules, regulations, and laws pertaining to student records.
• Ability to maintain confidentiality of records and information.
• Excellent interpersonal skills.
• Ability to communicate effectively in English, both orally and in writing.

Posting Detail Information

Open Date
Close Date
Open Until Filled Yes
Special Instructions to Applicants

Please check to see which documents (i.e., resume, CV, cover letter, list of references, recommendation letters, etc.) are associated with this posting. Prior to applying for the position, prepare the electronic versions of these documents to upload or to “copy and paste” when prompted. You will not have the opportunity to attach them after you apply. An official copy of your transcript may be required upon hire for this position. All positions will be open until an adequate applicant pool has been reached. Applicants must meet the posted minimum qualifications for the position at the time of completing and submitting an application.

Clayton State University is committed to providing equal employment opportunity to all qualified applicants, without discrimination on the basis of race, color, national or ethnical origin, age, disability, gender, religion, sexual orientation or veteran status, as a matter of University policy and as required by applicable state and federal laws (including Title VI, Title VII, Title IX, Sections 503, and 504, AREA, ADA, E.O. 11246, and Rev. Proc. 75-50). For questions or more detailed information regarding this policy please contact the Clayton State University Office of Human Resources at (678) 466-4230.

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Do you possess a high school diploma or GED?
    • Yes
    • No

Applicant Documents

Required Documents
  1. Resume
Optional Documents