Student Services Professional

Posting Details

Position Information

Business Title Financial Aid Counselor
Job Title Student Services Professional
Posting Number S2012660
Position Type Staff

Position Summary Information

Position Summary

This position is responsible for working directly with students regarding detailed information needed to determine financial aid eligibility. This position is also responsible for accurately awarding federal, state, and institutional funds based on regulations and established policies and procedures. This position requires extensive knowledge of Title IV regulations, State scholarship regulations, SAP policy, and departmental procedures. This position must be able to use this knowledge to make independent decisions that result in accurate awards.

The applicant offered this position may be subject to a pre-employment drug test.

Minimum Education Requirements

Few years of financial aid experience with a bachelor’s degree or several years of financial aid experience with no bachelor’s degree.
A bachelor’s degree is preferred.

Responsibilities Summary

• Performs verification, resolves conflicting information, corrects FAFSA information, adjusts awards as needed, and determines student aid eligibility with both speed and accuracy.
• Awards students manually as needed. Reviews various reports including but not limited to transfer monitoring, new ISIR information, changes in eligibility, etc., and updates awards to keep institution in compliance.
• Advises students and parents in detail about financial aid based on personal, and often complex circumstances. Completes forms requesting financial aid information with student authorization. Responds to financial aid inquiries.
• Represents the Office of Financial Aid at various programs including Orientation, Open House, etc. as needed.
• Performs other duties as assigned by the Assistant Director or Director of Financial Aid.

Knowledge Skills and Abilities

• Experience working in the Banner system
• Knowledge of federal and state financial aid regulations and ability to understand complex processes
• Knowledge of general office policies and procedures and basic office equipment operation (hardware, financial aid software, and Microsoft Office products)
• Effective time management and organizational skills
• Ability to communicate effectively in English, both orally and in writing
• Excellent interpersonal and teamwork skills

Posting Detail Information

Open Date
Close Date
Open Until Filled Yes
Special Instructions to Applicants

Please check to see which documents (i.e., resume, CV, cover letter, list of references, recommendation letters, etc.) are associated with this posting. Prior to applying for the position, prepare the electronic versions of these documents to upload or to “copy and paste” when prompted. You will not have the opportunity to attach them after you apply. An official copy of your transcript may be required upon hire for this position. All positions will be open until an adequate applicant pool has been reached. Applicants must meet the posted minimum qualifications for the position at the time of completing and submitting an application.

Clayton State University is committed to providing equal employment opportunity to all qualified applicants, without discrimination on the basis of race, color, national or ethnical origin, age, disability, gender, religion, sexual orientation or veteran status, as a matter of University policy and as required by applicable state and federal laws (including Title VI, Title VII, Title IX, Sections 503, and 504, AREA, ADA, E.O. 11246, and Rev. Proc. 75-50). For questions or more detailed information regarding this policy please contact the Clayton State University Office of Human Resources at (678) 466-4230.

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Do you currently possess a Bachelor’s degree?
    • Yes
    • No
  2. * Do you have 3 years of Financial Aid experience?
    • Yes
    • No
  3. * Do you have experience using Ellucian’s Banner student information system software?

    (Open Ended Question)

Applicant Documents

Required Documents
  1. Resume
  2. Cover Letter
Optional Documents
  1. References